Privacy Policy

This Privacy Policy explains how HollowAI (“we”, “our”, “us”) collects, uses, and protects your information when you use our website, Telegram bot, or subscribe to our services.

1. Information We Collect

We may collect the following information:

• Contact details: name (optional), email address, phone/WhatsApp number.
• Payment details: payment status, order IDs, subscription metadata (via Razorpay or other gateways).
• Usage data: basic analytics such as pages visited, approximate region/country, and device/browser type.
• Telegram details: your Telegram chat ID and basic profile name (to send you signals).

We do not store your complete card details or UPI PIN. Payment credentials are handled securely by the payment gateway (e.g., Razorpay).

2. How We Use Your Information

We use your information to:

• Create and manage your HollowAI subscription.
• Send Telegram signals, alerts, and end-of-day summaries.
• Send important emails about access, expiries, or updates.
• Improve our strategies, risk controls, and overall user experience.

3. Cookies & Analytics

Our website may use minimal cookies or analytics tools (such as basic traffic analytics) to understand broad usage patterns. We do not perform invasive tracking or sell your browsing data.

4. Data Sharing

We do not sell your personal data. We may share limited necessary information with:

• Payment gateway providers (e.g., Razorpay) to process your payments.
• Email service providers (for sending transactional emails).
• Telegram APIs (for sending bot messages to your chat ID).

These third parties are expected to handle your data securely and only for the specific purpose of providing their service.

5. Data Retention

We retain subscription and basic usage data as long as necessary for:

• Maintaining your account and access.
• Internal record-keeping and accounting/compliance.
• Understanding long-term strategy performance and user engagement.

If you wish to close your account, you can contact us and we will take reasonable steps to deactivate your access and minimize stored personal data, subject to legal or compliance requirements.

6. Data Security

We use reasonable technical and organizational measures to protect your data. However, no system can be guaranteed 100% secure on the internet. You are encouraged to use strong passwords and keep your Telegram and email accounts secure.

7. Your Choices & Rights

You can:

• Update your contact details by reaching out to us.
• Request account deactivation or ask us to stop sending you non-essential emails.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated “Last updated” date.

9. Contact

For any privacy-related questions, you can contact us at: hollowai.trading@gmail.com

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